FAQ
Have questions? We have answers.
Shipping
How does the shipping work?
How does the shipping work?
Once will dispatch the product, you will receive an email notification about the Shipping Date and Tracking number.
How can I track the order?
How can I track the order?
1.You will get the tracking number and the link of the website where you can track the status of the order.
2.You can contact us about your order statusfeedback@rolanko.com
What if I don't receive the package?
What if I don't receive the package?
First you can check your order status first. Usually it takes different days to order delivery according to different country. Anything special you can try to contact us feedback@rolanko.com
Payments
Why PayPal is checkout way?
Why PayPal is checkout way?
PayPal is the safest way to purchase an item online. It is one of the safest payment gateway in the world.
Can I still purchase the product even if I don't have a PayPal account?
Can I still purchase the product even if I don't have a PayPal account?
Yes! When you pay the item using your Credit Card or Debit Card, PayPal will ask you to pay the item as a PayPal Guest. System will allow you to pay the item.
Shipping
Q: How does the shipping work?
A: Once will dispatch the product, you will receive an email notification about the Shipping Date and Tracking number.
Q: How can I track the order?
A: 1.You will get the tracking number and the link of the website where you can track the status of the order. 2.You can contact us about your order status feedback@rolanko.com
Q: What if I don't receive the package?
A: First you can check your order status first. Usually it takes different days to order delivery according to different country. Anything special you can try to contact us feedback@rolanko.com
Payments
Q: Why PayPal is checkout way?
A: PayPal is the safest way to purchase an item online. It is one of the safest payment gateway in the world.
Q: Can I still purchase the product even if I don't have a PayPal account?
A: Yes! When you pay the item using your Credit Card or Debit Card, PayPal will ask you to pay the item as a PayPal Guest. System will allow you to pay the item.
Q: What is PayPal Guest?
A: Guest checkout for PayPal allows the customer to pay via PayPal without signing in to an account. You can set up guest checkout for Standard or Express Checkout.
Q: Is it Safe?
A: Yes, you are covered by PayPal if you didn't receive the item since you are covered by PayPal Buyer Protection.
What is PayPal Guest?
What is PayPal Guest?
Guest checkout for PayPal allows the customer to pay via PayPal without signing in to an account. You can set up guest checkout for Standard or Express Checkout.
Is it Safe?
Is it Safe?
Yes, you are covered by PayPal if you didn't receive the item since you are covered by PayPal Buyer Protection.